How ordering works
Four steps, no friction.
From the first conversation to a signed delivery note, here is exactly what happens.
Tell us what you buy
Send your typical weekly order. We come back with costed trade prices, your delivery days and a named contact, confirmed in writing.
Place your order
Phone, WhatsApp or email your account manager. Standing orders can be set up for the lines you take every week.
We pick and check
Picked, quality-checked and loaded in temperature order. If a line is short, you hear before the van leaves.
Delivered to your slot
Inside your agreed window, signed for against a clear delivery note, with credits handled the same day.
The service promise
What you can hold us to.
You hear about it before it becomes your problem
If a line is unavailable or a delivery is running behind, you get a call — with the substitute or the revised time — while you still have room to react. Silence is the one thing a kitchen cannot work with.
One named contact, not a call centre
You deal with the same account manager every week. They know your site, your standing order and which nights you cannot be short.
Pricing you can build a menu on
Agreed trade pricing, with notice of any change to core lines, so your gross margin does not move without warning.
Issues closed out the same day
Shorts, damages and credits are resolved on the day they are raised, not carried over to the next statement run.
Ready to see prices?
Send your typical weekly order and we will come back with costed trade prices and your delivery days.